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The effect of sustainability campaigns on consumer loyalty: A study of an organic cosmetics brand in Port Harcourt, Nigeria

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  • NGN 5000

Background of the study
Sustainability campaigns are becoming essential in the modern marketing landscape, particularly among brands that emphasize natural and organic products. In Port Harcourt, an organic cosmetics brand has adopted sustainability campaigns as a central part of its marketing strategy. These campaigns promote environmentally friendly practices, ethical sourcing, and sustainable production methods, all of which resonate with a growing segment of eco-conscious consumers (Okafor, 2023). By aligning its brand values with sustainability, the cosmetics brand seeks to build long-term consumer loyalty. Studies have shown that consumers are more likely to remain loyal to brands that share their environmental values and demonstrate a genuine commitment to sustainable practices (Chukwu, 2024). However, the precise impact of sustainability campaigns on consumer loyalty remains underexplored, especially in emerging markets such as Port Harcourt. This study aims to investigate how these campaigns influence consumer loyalty, exploring the interplay between sustainability messaging, consumer trust, and repeat purchase behavior (Nwankwo, 2025). By examining consumer responses, the research will offer valuable insights for brands seeking to enhance loyalty through sustainable marketing practices.

Statement of the problem
Despite the increasing prevalence of sustainability campaigns, their effect on consumer loyalty for organic cosmetics brands in Port Harcourt is not clearly established. While the adoption of sustainable practices is expected to build consumer trust, there is uncertainty regarding the extent to which these campaigns translate into long-term loyalty (Okafor, 2023). Consumer skepticism about the authenticity of sustainability claims can hinder loyalty, and the lack of standardized measures to evaluate campaign effectiveness further complicates the issue (Chukwu, 2024). This study aims to address these uncertainties by investigating the impact of sustainability campaigns on consumer loyalty, identifying the critical elements that drive repeat purchase behavior and brand commitment (Nwankwo, 2025).

Objectives of the study:

 

To evaluate the impact of sustainability campaigns on consumer loyalty.

 

 

To identify key factors that enhance trust in sustainable practices.

 

 

To recommend strategies for improving loyalty through sustainability messaging.

 

Research questions:

 

How do sustainability campaigns influence consumer loyalty in the organic cosmetics sector?

 

 

What are the key factors that drive consumer trust in sustainable practices?

 

 

How can organic cosmetics brands enhance loyalty through effective sustainability campaigns?

 

Significance of the study
This study is significant as it examines the relationship between sustainability campaigns and consumer loyalty within the organic cosmetics industry in Port Harcourt. Its findings will help brands refine their sustainability messaging to foster stronger consumer relationships and long-term loyalty. The research contributes to the broader academic discussion on sustainable marketing while offering practical recommendations for enhancing consumer trust and brand commitment (Chukwu, 2024).

Scope and limitations of the study:
The study is limited to assessing the effect of sustainability campaigns on consumer loyalty for an organic cosmetics brand in Port Harcourt. The results are specific to this brand and geographic context.

Definitions of terms:

 

Sustainability Campaigns: Marketing initiatives that emphasize environmental and ethical practices.

 

 

Consumer Loyalty: The likelihood of consumers to continue purchasing from a brand.

 

 

Organic Cosmetics: Beauty products made from natural ingredients produced through sustainable practices.





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